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All orders generally ship within 3 business days after purchase. It takes an additional 2-8 days to arrive depending on shipping destination. Delays may occur due to a high volume of orders and customers are encouraged to contact Lee's Kitchen Cabinet’s customer service when order(s) have not been delivered by the estimated delivery date.
Average delivery time varies from 2-8 business days. Actual delivery time may change or be extended as the result of order processing issues, order changes, shipping location scheduling, multiple project kitchen/ bath orders, or customer’s timeliness in returning order acceptance email.
Receiving Procedure
*Keep a camera handy at the time of delivery for any necessary documentation*
1. Order Acceptance
The customer must receive, inspect and sign for all deliveries.
The number of packages received needs to be checked against the proof of delivery or bill of lading supplied by the driver. These documents reflect the number of packages/cartons/pallets, etc. being delivered, not the itemized list of products purchased.
2. Visible Package Damages
All visible package damages at the time of delivery must follow the procedure outlined below:
1. With the driver present, take pictures of any visually damaged package(s).
2. With the driver present, open the package(s) so you can document any damage to materials contained within. Photographs must be taken in order for Lee's Kitchen Cabinet to process a claim.
3. If there is no damage to the contents, no further action is necessary.
4. If there is damage to the contents:
A. IMMEDIATELY report all damages to the carrier in writing on the proof of delivery or bill of lading and refuse that particular box.
B. Within 24 hrs, all visible package damages must be reported to Lee's Kitchen Cabinet in writing via email with supporting photos attached.
5. No claims will be accepted without the proper paperwork signed by the customer and the transportation company.
6. Replacement of damaged items will be made as soon as possible based on product availability. Lee's Kitchen Cabinet cannot guarantee supply times for damaged items. Lee's Kitchen Cabinet will not be responsible for any project delays caused by damages.
3. Concealed Package Damages
All concealed package damages must follow the procedure outlined below:
1. Within 30 days of receipt of order, all concealed package damages must be reported to Lee's Kitchen Cabinet in writing via email with supporting photos attached.
2. No claims will be accepted without a written email submission accompanied by photographs.
3. Lee's Kitchen Cabinet will ONLY be liable for factory defects, per product warranty, and may require return of the product for inspection.
4. Replacement of damaged items will be made as soon as possible based on product availability. Lee's Kitchen Cabinet cannot guarantee supply times for damaged items. Lee's Kitchen Cabinet will not be responsible for any project delays caused by damages.
4. Shortages
All shipment shortages must follow the procedure outlined below:
1. For shortages identified at the time of delivery, please note that the freight carrier acknowledges the receipt of shipments from our facilities IN FULL and GOOD CONDITION. Shipments are fully insured by the freight company and Lee's Kitchen Cabinet will not be liable for any freight shortages and/or damages.
2. Your acceptance of the shipment from the carrier on the delivery receipt or bill of lading acknowledges that your order has been delivered IN FULL and in GOOD CONDITION.
3. Check order against bill of lading. The number of packages received needs to be checked against the proof of delivery or bill of lading supplied by the driver. These documents reflect the number of packages/cartons/pallets, etc. being delivered, not the itemized list of products purchased.
4. All shortages must be reported to Lee's Kitchen Cabinet in writing.
5. No claims will be accepted without the proper paperwork signed by the customer and the transportation company.
6. Replacement of shortages will be made as soon as possible based on product availability. Lee's Kitchen Cabinet cannot guarantee supply times for shortages. Lee's Kitchen Cabinet will not be responsible for any project delays caused by shortages.